FAQ

I'm in Between Sizes. What Should I Do?

Our Shapewear is designed to enhance and smooth, so picking a size too small will cause bulges and discomfort.

Sizing depends on your measurements, so be sure to measure correctly to choose the right size to best show off your shape. Our garment runs smaller, so it's recommended to buy one size larger for the best fit.We have a size guide available on the product page, so please refer to the guide to get your perfect fit.

If you're not sure which size to choose, you can send messages or email us at info@sculptiva.shop. We are happy to answer your questions and help you select the right size for you.

 

How do I wash my Booty Lift Shapewear?

To maintain the quality and longevity of your Shapewear, we recommend washing it in cold water with like colours and avoiding the use of bleach or fabric softeners. It can be tumble dried on low heat or air-dried to preserve its shape and elasticity. Ironing is not recommended.

 

Is the Booty Lift Shapewear suitable for all body types?

Yes! Our Booty Lift Shapewear comes in many different size and is designed with a flexible and stretchable fabric that accommodates various body shapes and sizes. Ensuring a comfortable and flattering fit for everyone.

 

I just placed an order, when will it ship?

We try our best to ship items as fast as we can. Please allow 4-7 days for your order to ship out, average shipping times are 15-21 days.

Tracking numbers will be updated 3-5 days after your order has been SHIPPED. If you don't have a tracking number after 7 business days, please email us at info@sculptiva.shop.

 

I am not in love with my order, can it be returned? What if there is an issue?

We offer a 100% money back guarantee, if the product is defective or damaged. We give you 30 days to contact us and send it back to us for a full refund. You must ship it back at your own expense. Once we have received the product we will refund the full amount of your original purchase. Please include a name and order number on the returned parcels.

Please note: If your package is on the way, you must wait for it to arrive and return it before receiving a refund.

 

Can I cancel my order?

You are able to cancel your order with no penalty! You must cancel your order before it ships. If the item is already sent please contact our support email at info@sculptiva.shop.

I have entered an incorrect address what do I do now?

If you have misspelled or auto-filled in an incorrect address, simply reply to your order confirmation email and confirm. Once you double check if the address given is wrong kindly notify us via email at info@sculptiva.shop. If the given address is wrong we can change the address to the correct one within 24 hours. No refund will be given after the 24 hours of incorrect submission.

 

How long does shipping take?

Shipping times vary as we do ship worldwide from different fulfilment centres based on your location. The average shipping time is 15-25 business days.

 

I have a question that wasn't answered, can you please help?

Absolutely! We are here to help you make your life easy! Please send us an email to info@sculptiva.shop and we will be happy to assist you in any way we can.

 

We do receive a large number of emails, so if you wish to get a prompt response please attach your order number and address the problem clearly, thanks.